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September 16, 2024Our customers have spoken – and we’ve listened.
After months of testing, data collection and focus groups, SunSkips is proud to roll out Mk II of its revolutionary booking system.
Designed to make the skip hire process as easy as possible, the latest version of the booking platform is all about giving our customers what they want.
A more streamlined experience
SunSkips’ web development team has implemented several notable improvements based on the behaviour of our loyal customers.
Leveraging advanced user behaviour analytics tools, we gained invaluable insights into even the smallest pain points within the booking process.
Armed with this data, our team embarked on a mission to refine and streamline the system for an improved user experience.
We’ve packed in a more intuitive postcode search feature, a streamlined two-step booking process, and clear, step-by-step guidance throughout the entire booking journey.
Analytics revealed that most people prefer to book their skips on mobile devices, so we paid special attention to making sure the mobile version of the site was easy to navigate.
The result is a seamlessly responsive design that ensures easy navigation and accessibility – no matter what device you’re booking on.
These enhancements eliminate any confusion and significantly reduce the time and effort required for customers to secure their skip hire.
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Plus, customers can now use PayPal to book skips, which opens up the platform’s Pay in 3 feature for interest-free instalments.
Investing in technology
Mat Stewart, SunSkips managing director, is pleased with the extra level of service the company is able to offer online customers with the new system.
He said, “Making life easier for our customers has always been one of our top priorities since we launched the business.
“With the roll-out of this next-generation booking engine, we’ve raised the bar by introducing a seamless booking process driven by simplicity and convenience.”
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SunSkips takes immense pride in leveraging cutting-edge technology not only to benefit our customers but also to empower our internal operations.
Once a customer books a skip, the order goes through to the PurGo system, which makes it easy for our transport manager to assign deliveries and collections to our drivers.
Each driver has a tablet computer in their cab with all the information they need, including contact details so they can let customers know they’re on the way with the skip.
SunSkips lorries are also kitted out with the latest in vehicle safety technology, including four-way camera systems and lights to warn traffic to keep a safe distance.
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Mat added, “By leveraging the latest in waste management technology, SunSkips is able to operate as efficiently as possible.
“Our customers waste no time in getting the skip they need and our drivers deliver them via the most efficient route – saving time and fuel.
“We’re proud to be pushing the envelope with the technological side of our business and I’m sure our customers will notice the difference.”
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SunSkips is proud to be a forward-thinking business, both in terms of technology and the environment. Try our new booking system today and see for yourself how easy it is to book with SunSkips.