Following a rigorous recruitment process, SunSkips is proud to have finally found its new general manager.
Tim Reinman is responsible for operations across SunSkips’ two sites in Stowmarket and Cambridge (and soon Haverhill) – and he certainly hit the ground running.
“It’s all very exciting! It’s been really busy, but I’m enjoying the work,” said Tim, who’s been heavily involved in growing the SunSkips team
“We’re taking on new drivers, new pickers to sort through the waste, we need someone to operate our yard lorry to move waste around to the relevant recycling points…
“I’m spending about half a day with each new driver, making sure their driving style is good and that they’re representing the company to our standards.”
Former Bury St Edmunds car dealership manager Tim – who was responsible for 50+ members of staff in his previous role – is excited to bring his years of experience in delivering great customer service to SunSkips.
“Whether it’s cars or skips, great customer service is the most important thing. People buy from people, so if you’ve got the right people in place, that’s the key to success.
“I’m really keen to read all the new reviews coming in. If it’s not a five-star review, I’ll want to know what happened and what we can do to make it better. It’s essential that our customers and the community trust us.”
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Tim says that customers hiring a skip are first and foremost looking for speedy service.
“We’ve got to be able to deliver on time and collect on time,” said Tim. “Everybody wants a skip tomorrow… or yesterday! It can be a big problem when a customer has a full skip on their driveway, especially if they had a clearout before selling their house and need to take photos.
“That’s why we do everything we can to optimise our operations. Can we combine a collection with a nearby drop-off? Even if we have to send a lorry out on its own for a special visit, we will go the extra mile to make sure the customer is happy.”
But fast delivery and collection is just one piece of the puzzle, according to Tim, who believes education will play an increasingly more important role in the future of waste management.
“We’re trying to make the business 100% recyclable. Going forward, we hope to change people’s ethos in what they throw into a skip to help the environment. A lot of people think you can throw anything and everything into a skip.
“But waste is a big problem and we seem to generate an awful lot of it. The customer has come a long way in 10 years. A decade ago, you used to have one bin at home, now there are three bins to put out.
“More and more companies are being pushed into recycling. It used to all go to landfill, but companies realise that eventually there’s going to be a shortage of materials if it continues.”
Now the summer’s here, Tim – who has lived in Bury St Edmunds since he was three years old – is hoping to find time to get out onto the slopes, or failing that, the lake for a spot of water skiing.
But what’s really important to Tim is spending time with his family. You’ll often find him on the sidelines supporting his son Luke, who plays rugby in Bury.
“Despite everything that’s been going on, being at home with the family has actually been really lovely. You can’t beat spending time with family and friends.”
Learn more about how SunSkips works with customers to make sure their skip hire goes as smoothly as possible.